Delivery Information

Continental USA, Alaska & Hawaii

Orders are dispatched from London via FedEx Express. All taxes, duties and fees are prepaid.

Express Delivery (FedEx)*
1 working day shipping time (rural areas may take longer)
US$5.95 / FREE on orders over $60 (excluding samples**)

Saturday Delivery (FedEx)
Dispatched on Thursday/ Friday for delivery on Saturday by 12pm.
US$19.95

*Please note that some rural and remote addresses are classed as "Out Of Area" by FedEx and carry surcharges. If the surcharge is relatively small compared to the value of the order, Pai will absorb the cost. If the surcharge is high and the order value is low, we will instead send by Airmail - see below.

*Sample Orders are dispatch via Airmail - see below.
** Minimum spend for free delivery is $60 excluding samples. If your order contains samples, then the minimum total spend would be $70 - $60 standard products + $10 sample pack.

US PO Box, US Remote Areas, Armed Forces & Territories

Orders are dispatched from London via Airmail. Orders under $200 are exempt from duties or taxes.

Standard Delivery (Royal Mail Airsure - Tracked)
1-2 weeks shipping time*
US$5.95 / FREE on orders over $60

*Performance may vary. US Armed Forces deliveries can be subject to delay.

Canada

Orders are dispatched from Toronto via Canada Post and Purolator. All taxes, duties and fees are prepaid.

Standard Delivery (Canada Post)
2 - 9 day shipping time (GTA and Cities usually 2-4 day shipping time)
CA$5.95 / FREE on orders over $60

EXPRESS Delivery (FedEx / Purolator)
1-2 working day shipping time
CA$14.95

Shipping times are estimates and may be affected by stock availability, carrier performance and weather. Delivery estimates do not include processing time - most orders are dispatched the next working day following receipt of the order.

To return products, please view our 30-Day Satisfaction Guarantee and Returning Items Guide.

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